Permalink : http://hdl.handle.net/2115/84358

JaLCDOI : 10.14943/J.HighEdu.29.129

We report on the learning support for undergraduates, especially first-year students, provided by the Learning Support Office (LSO) in Hokkaido University in 2020. Among the types of support provided by LSO, this paper describes the following three: (1) online tutoring by graduate students, (2) online conversation events, and (3) learning materials. Differences in the contents and systems of support, as well as the purpose of consultations of students, compared with the previous year are discussed. The number of consultations to tutors decreased by 75％. It is necessary to make the online tutoring more familiar for students. On the other hand, the conversation events and learning materials were shown to be effective ways to understand the students' learning environment and their demands.