Quantitative analysis of communication changes in online medication counseling using the Roter Interaction System

Mori, Ayako; Kato, Izumi; Narumi, Katsuya; Takekuma, Yoh; Kashiwagi, Hitoshi; Sato, Yuki; Sugawara, Mitsuru; Kobayashi, Masaki

Quantitative analysis of communication changes in online medication counseling using the Roter Interaction System

Mori, Ayako; Kato, Izumi; Narumi, Katsuya et al.

Research in Social and Administrative Pharmacy, 2023, 20(1), 36-42

Permalink : https://hdl.handle.net/2115/94067

このアイテムのアクセス数:324件（2026-08-18 02:53 集計）

閲覧可能ファイル

ファイル	フォーマット	サイズ	閲覧回数	説明
Manuscript_Combain	pdf	470 KB	160
Supplementary Tables	docx	24.2 KB	28

論文情報

ファイル出力 EndNote Basic出力 Mendeley出力

アクセス権	open access
URI	https://hdl.handle.net/2115/94067
タイトル	Quantitative analysis of communication changes in online medication counseling using the Roter Interaction System
著者	Mori, Ayako ; Kato, Izumi ; Narumi, Katsuya ; Takekuma, Yoh ; Kashiwagi, Hitoshi ; Sato, Yuki ; Sugawara, Mitsuru ; Kobayashi, Masaki
著者名 Mori, Ayako
e-Rad_Researcher 40634994 著者名 Kato, Izumi
e-Rad_Researcher 90746752 著者名 Narumi, Katsuya
e-Rad_Researcher 00396293 著者名 Takekuma, Yoh
e-Rad_Researcher 60510609 著者名 Kashiwagi, Hitoshi
e-Rad_Researcher 00564981 著者名 Sato, Yuki
e-Rad_Researcher 60332467 著者名 Sugawara, Mitsuru
e-Rad_Researcher 70431319 著者名 Kobayashi, Masaki
言語	英語
キーワード	Roter Interaction Analysis System (RIAS)
	Modified Individual Satisfaction Scale-21 (MISS21)
	Online communication
	Medication counseling
	Pharmacy education
	Simulated patients
発行日	2023-10-04
出版者	Elsevier
収録物名	Research in Social and Administrative Pharmacy
巻(号)	20(1)
ページ	36-42
抄録	Background: Quantitative analysis and objective evaluation of communication play an important role in medical communication education. In the process of developing an online methodology for medication counseling practice, we felt the necessity of conducting a quantitative evaluation to enhance its effectiveness. Objectives: This study aimed to quantitatively evaluate the communication in each scenario to comprehensively identify the differences between face-to-face and online communication in medication counseling practicum. In addition, we examined how patient satisfaction changes between face-to-face and online interactions. Methods: Face-to-face and online role-playing were conducted between simulated patients (SPs) and students acting as pharmacists, and their dialogues were videotaped. The utterances in each recorded dialogue were categorized and analyzed by the Roter interaction analysis system (RIAS). The Japanese version of the Medical Interview Satisfaction Scale (MISS-21J) responses of the SPs were analyzed for the patient satisfaction survey. Result: The results of the RIAS analysis revealed that the socio-emotional category appeared significantly more frequently in face-to-face communication, with more utterances that were more attuned to the feelings of the other person and more considerate of his or her feelings. The ratio of the number of utterances between students and SPs suggested that the communication was more interactive. Conclusion: Based on the respective communication tendencies may have led to higher satisfaction in face-to-face than in online patient satisfaction surveys, less anxiety about illness and medications, and easier trusting relationships. Since it is difficult to grasp the mood of the other party and to open up to them due to the lack of nonverbal information in online dialogue, it is necessary to be more conscious of conversations that capture the feelings of patients in online medication counseling.
資源タイプ	学術雑誌論文
出版タイプ	Accepted Manuscript
権利情報	Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
権利情報	©2023. This manuscript version is made available under the CC-BY-NC-ND 4.0 license http://creativecommons.org/licenses/by-nc-nd/4.0/
PISSN	1551-7411
関連情報 (isVersionOf)	出版社版DOI https://doi.org/10.1016/j.sapharm.2023.10.001