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野村, 佳子
サービス品質とホスピタリティのメカニズム : 航空会社空港スタッフを例に
Mechanism of Service Quality and Hospitality : On the Case of Airline's Airport Staff
国際広報メディア・観光学ジャーナル
The Journal of International Media, Communication, and Tourism Studies
10-Mar-2010
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