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Measuring Work Factors: A Case Study to Identify Relationships among Work Activities, Styles and an Environment

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Title: Measuring Work Factors: A Case Study to Identify Relationships among Work Activities, Styles and an Environment
Authors: Sakamaki, Motohiro Browse this author
Ikeda, Fumihito Browse this author →KAKEN DB
Takada, Shingo Browse this author →KAKEN DB
Nakakoji, Kumiyo Browse this author →KAKEN DB
Keywords: work styles
work environments
case studies
office design
Issue Date: 1999
Publisher: Springer
Journal Title: Lecture Notes in Computer Science
Volume: 1670
Start Page: 164
End Page: 176
Publisher DOI: 10.1007/10705432_15
Abstract: A work environment needs to be designed based on the nature and characteristics of the work activities and the work styles. Unless we have a clear understanding of what factors of work activities and styles depend on what factors of work environments and vice versa, we would not be able to modify or add components of work environments “effectively.” This paper first presents our framework to measure work factors of work activities, styles and an environment, and then discusses results of our case study of applying the framework to actual work practice at NTT Data Corporation. Our framework consists of three representational models: the KPM (Knowledge Production Model) for representing work activities, the MS-GI (Mobile-Settled, Group-Individual) model for characterizing work styles, and the SOU (System-Office-Usage) model for representing a work environment. We have conducted a survey on 274 workers at an organizational unit of NTT Data Corporation by applying the three models. The result shows that the framework is successfully applied to understand the relationships among the three work factors at least partially if not completely. The paper concludes with a discussion of how the framework can be used to evolve work environments by taking into account work activities and styles.
Description: Second International Workshopon Cooperative Buildings: Integrating Information, Organizations and Architecture (CoBuild’99)
Rights: The original publication is available at
Type: article (author version)
Appears in Collections:高等教育推進機構 (Institute for the Advancement of Higher Education) > 雑誌発表論文等 (Peer-reviewed Journal Articles, etc)

Submitter: 池田 文人

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